Essential Duties & Responsibilities
Leads and manages a team of Loss Control Representatives and Specialists. Allocates, assigns and monitors loss control resources to assure efficient workflow and quality loss control services. Attracts, selects, develops and mentors high caliber talent to ensure established customer service, quality and productivity objectives are met. Effectively manages staff through active performance management and implementation of a meaningful development process. Clearly communicates performance expectations and provides frequent and specific constructive feedback to staff. 50%
Analyzes work of staff for compliance with best practices and to optimize operation of the department; directs implementation of necessary changes to existing operations, and sets departmental strategies. Confers with management to identify, plan and develop methods and procedures to obtain greater efficiency, which may include the coordination of functions between various areas within the company including Underwriting, Claims and IT. 15%
Identifies and coordinates training opportunities for loss control and underwriting staffs, agency partners and insureds in conjunction with company initiatives, emerging industry issues and market changes. 10%
Builds strong, distinctive strategic partnerships with internal and external business partners. 10%
Maintains a working knowledge of industry trends and impact of company activity and implemented programs and policy. Provides guidance and technical advice to underwriting and claims management regarding Loss Control issues, product selection, state reporting requirements, claims trending, and insurance to value on property. 10%
Prepares departmental budget, which includes forecasting FTE, salary budget expense, travel expense, training and equipment needs and submits to Loss Control Director for annual budget preparation. Manages budget throughout the year. 5%
Performs other related duties as assigned by management.
Directly supervises staff of field Loss Control Representatives and Specialists. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.